Shipping / Returns
Payment:
We accept most major credit cards –VISA, Mastercard, Discover, and American Express are welcomed here. You may also choose PayPal at checkout.
Orders shipped to the state of Utah are charged sales tax.
Special orders are handled on a case by case situation with a quoted shipping and credit cards transactions through our stores CC processor.
Shipping:
Orders are usually filled within two business days, and more often during peak season. Please call or e-mail us if you have any special shipping needs (guaranteed 1 or 2 day express, UPS, and international service).
We offer one shipping options for US customers at check-out and the cost is the same no matter how many books you purchase – $4.50 for USPS media mail (transit time can be from 4 up to 14 days). Any other shipping needs will be charged at true shipping cost.
Tracking information is available for all shipments and will be provided in an e-mail. If you don’t receive tracking for your order once you have received confirmation that it was shipped, please check your spam folder or contact us.
International orders please contact us for a custom shipping quote.
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at utahclimbing@yahoo.com. Please note that returns will need to be sent to the following address:
2494 N University Pkwy, 2, Provo, UT, 84604, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at utahclimbing@yahoo.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at utahclimbing@yahoo.com.